Last updated: 19 April 2026

Privacy Policy

This Privacy Policy explains how Studio Dentistico Genova processes personal data in connection with appointment requests, patient communications, dental care, and the administrative management of services provided by our clinic in Genova. We are committed to handling personal data lawfully, fairly, transparently, and with appropriate safeguards.

1. Data Controller

Studio Dentistico Genova is the Data Controller for the processing of personal data described in this Privacy Policy.

Telephone: +39 375 6259199

For privacy-related requests, you may contact Studio Dentistico Genova using the contact details available on this website and through the telephone number listed above.

2. Categories of Personal Data We May Process

Identification and contact data

Name, surname, telephone number, email address, date of birth, address, tax-related details, and other information necessary to identify and contact the patient.

Appointment and communication data

Information provided when requesting an appointment, asking for information, confirming, changing, or cancelling a visit, or communicating with the clinic.

Health-related data

Medical and dental information relevant to prevention, diagnosis, treatment planning, therapies, follow-up care, and clinical documentation.

Administrative and billing data

Data needed to issue invoices, manage payments, maintain accounting records, comply with legal obligations, and handle requests connected with the services provided.

3. Why We Process Your Data

We may process personal data for the following purposes:

  • to respond to requests for information and appointment enquiries;
  • to schedule, confirm, reschedule, or cancel visits and treatments;
  • to assess the patient’s dental and medical situation before and during care;
  • to provide dental services, therapies, prevention, diagnosis, and follow-up treatment;
  • to create, update, and maintain clinical and administrative records;
  • to comply with legal, tax, accounting, healthcare, and professional obligations;
  • to manage communications strictly related to the service requested by the patient;
  • to establish, exercise, or defend legal claims where necessary.
We process only the data that are relevant and necessary for the purposes stated above.

5. How We Collect Your Data

We may collect personal data:

  • directly from you when you call, write, or contact the clinic;
  • when you request an appointment or submit information relevant to your care;
  • during visits, examinations, consultations, and treatments;
  • through administrative documents connected with the services provided;
  • when legally necessary, from persons acting on your behalf or from other healthcare professionals.

6. Who May Receive Your Data

Personal data may be accessed or received only where necessary and for the purposes described in this Privacy Policy. Recipients may include:

  • authorised members of the clinic team and administrative staff;
  • external professionals and service providers supporting the clinic in administrative, legal, tax, IT, or organisational matters;
  • dental laboratories, technicians, consultants, or healthcare professionals involved in the requested service, where necessary;
  • banks, payment providers, and accounting advisers where required for administrative management;
  • public authorities, healthcare authorities, or other entities where disclosure is required by law.

All recipients process data only within the limits necessary for their role and, where required, are bound by confidentiality and data protection obligations.

7. How Your Data Are Processed and Protected

Personal data may be processed in paper and electronic form by authorised personnel and, where necessary, by carefully selected external providers. Studio Dentistico Genova adopts appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or misuse.

Access to personal data is limited to persons who need the information to perform their professional or administrative duties.

8. Data Retention

Personal data are retained only for as long as necessary to fulfil the purposes for which they were collected, including the provision of dental care, patient management, and compliance with legal and professional obligations.

In particular:

  • appointment and enquiry data are kept for the time reasonably necessary to manage the request and related clinic administration;
  • clinical and health-related data may be retained for longer periods where required by applicable healthcare, legal, and professional obligations;
  • billing and accounting data are retained for the periods required by applicable tax, civil, and accounting laws;
  • where necessary, data may be kept longer to protect the clinic’s rights or to respond to requests from competent authorities.

9. Is It Mandatory to Provide Data?

The provision of certain personal data is necessary for the clinic to evaluate a request, schedule an appointment, provide care, comply with legal obligations, and manage the related administrative activities.

If the required data are not provided, Studio Dentistico Genova may be unable to process the request, organise the appointment, or deliver the requested professional services.

10. Your Rights

Subject to the conditions and limits established by applicable law, you may exercise the following rights:

  • the right to obtain confirmation as to whether your personal data are being processed;
  • the right to access your personal data and receive information about the processing;
  • the right to request rectification of inaccurate or incomplete data;
  • the right to request erasure where legally applicable;
  • the right to request restriction of processing in the cases provided by law;
  • the right to object to processing where applicable;
  • the right to data portability where the legal conditions are met;
  • the right to withdraw consent at any time, where processing is based on consent, without affecting prior lawful processing.

Requests will be handled within the timeframes established by applicable data protection law.

11. Complaints to the Supervisory Authority

If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority, including the Italian Data Protection Authority (Garante per la protezione dei dati personali).

12. International Data Transfers

As a general rule, personal data are managed within the European Economic Area. If, for organisational or technical reasons, certain service providers process data outside the European Economic Area, such transfers will take place only where permitted by law and subject to appropriate safeguards.

13. Automated Decision-Making

Studio Dentistico Genova does not carry out automated decision-making, including profiling, that produces legal effects concerning the patient or similarly significantly affects the patient, unless this is expressly stated and legally authorised.

14. Contact Us

For privacy-related requests, rights exercises, or questions concerning this Privacy Policy, please contact:

Studio Dentistico Genova
Telephone: +39 375 6259199

This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes. The most recent version will always be published on this page.